Responsibilities

• Provide technical support and training to end users, include VIP
• Perform hardware and software installation, configuration and troubleshooting of server and network devices
• Assist in administration of Corporate IT systems, such as Microsoft 365, Telephony System, Printing System and E-Fax
• Assist in IT Procurement, such as source IT solutions and evaluate related products
• Monitor daily system backup, keep track and maintain software and hardware inventory records

Requirements

• Higher Diploma or above in Computer Studies/Information Technology or relevant disciplines
• At least 1 year of experience in IT system support; experience in VIP support is an advantage
• A good team player, with good communication skills to co-ordinate across teams and end users
• Proficient in Microsoft 365, Windows client OS platforms and Microsoft Office software support with strong problem solving skills
• Familiar with IT service management practices, professional qualification (ITIL) holder is an advantage
• Knowledge in networking and server administration is preferred, professional qualification (CCNA, MCITP) holder is an advantage
• Proficiency in written and spoken English and Chinese